Return & Refund Policy

Thank you for shopping at ShesOwn (https://www.shesown.com). We value your business and strive to provide high-quality products. Please read our policy regarding returns, exchanges, and refunds carefully before making a purchase.

1. Returns

We have a strict return policy to ensure the hygiene and quality of our products.

  • Returns are accepted ONLY for defective or damaged products. * If you receive a product that is physically damaged or has a manufacturing defect, you must notify us within 7 days of receiving your order.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags intact.

2. No Exchanges

Please note that we do not offer exchanges for any products. We encourage our customers to review size guides (if applicable) and product descriptions thoroughly before completing a purchase. Once an order is processed, it cannot be exchanged for a different style, size, or color.

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied only to your original method of payment.

  • Timeline: Please allow [Insert Number, e.g., 7-10] business days for the refund to reflect in your account, depending on your bank or card issuer’s policies.

  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error (defective product).

4. How to Initiate a Return

If you have received a defective product, please follow these steps:

  1. Take clear photos or a short video of the defect.

  2. Email our support team at [Insert Email Address] with your Order ID and the evidence of the defect.

  3. Our team will review your request and provide instructions on how to ship the item back to us.

5. Non-Returnable Items

Aside from the "defective only" rule, the following items cannot be returned under any circumstances:

  • Items on Clearance or "Final Sale."

  • Items that show signs of wear, washing, or alteration.

  • Personal care items or intimate apparel (if applicable).

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

info@shesown.com

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Return & Refund Policy